Shipping policy
Titan’s Treats Shipping Policy
We currently ship orders within the United States.
Order Processing
Orders are typically processed within 1 to 2 business days. Once your order has shipped, you will receive an email with tracking information.
Orders placed on weekends or holidays may begin processing on the next business day.
Shipping Rates
Shipping options and rates are calculated at checkout based on the weight of your order and the shipping method selected.
Current shipping options may include:
Economy Shipping
Estimated delivery within 5 to 8 business days.
Standard Shipping
Estimated delivery within 3 to 4 business days.
Delivery estimates begin after your order has been processed and transferred to the carrier.
Free Shipping
Orders of $50 or more qualify for free shipping within the United States.
Local Pickup
Free local pickup is available at:
Pakmail
1535 Farmers Lane
Santa Rosa, CA 95405
Pickup orders are usually ready within 24 hours.
Please wait until you receive your Ready for Pickup email before going to Pakmail. This confirms that your order has been prepared and delivered to the pickup location.
Tracking
When your order ships, you will receive an email with tracking information when available.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Delivery Delays
Carrier delivery times are estimates and may occasionally be affected by weather, holidays, or other circumstances outside our control.
If your tracking information shows a significant delay or you have concerns about your shipment, please contact us at dogtasticmeals@gmail.com.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at dogtasticmeals@gmail.com.
Please include your order number and photos when possible so we can review the issue and make it right.
Questions
For questions about shipping or local pickup, please contact us at: